REGARDING
ORGANIZATIONS
The Organizations Notebook
Due
Eugene
Cha,
Sociology
103 / Harrington
entry
on your own experience | this entry will be about
Growing up in the church is one of my fondest
memories. It is from church that I
remember some of my closest friends, most humorous moments, and most compelling
convictions. Sometimes I would tell
people, “I’ve been going to church since before I was born,” referring to the
time when I was in my mother’s womb while she attended church with my
father. In countless ways, my experience
with the church has shaped who I have become, why I think the way I do, and how
I respond to different situations.
But I do wonder, sometimes, why the church is
organized the way it is… specifically the Korean-American churches that I have
grown up in, and especially the church I now attend. Interestingly enough, I rarely think of the
church primarily as an organization, whereas something like “Brown Ski Club” is
more immediately—and perhaps more succinctly—an organization to me. In any case, Sociology 103 has helped me to
see the church through an organizational lens, affording frequent moments for
me to apply the concepts I learn in lectures and readings.
The organization is
I think one concept of Sociology 103 that seems
very fitting is that of institutional theory and its emphasis on process rather
than product. Very clearly the goal of
the church is not one of easily-identifiable product but of ongoing
process. In many ways, the elements of
faith in a supreme being and the interaction and fellowship with other
believers add a fluidity that disrupts the very processes that lead to a
finalized product. And even if we were
to consider a final product, what would that final product be? Perfect Christians? Moral Christian education? Models of
As such, the church is unmistakably an
institution that espouses the idea of process with the goal of gathering
together a group of believers for shared worship, fellowship, accountability,
education, and edification. I do
question, however, what it means for the church to be considered “legitimate,”
seeing how legitimacy is such an integral component of institutional
theory. The church is seen as a
legitimate house of worship, but vast variety exists with different faiths,
different views on religion and spirituality, and different cultures and
periods in time. How is legitimacy
defined when there are so many variable factors, and when there is little room
for agreement among different houses of worship and religious groups? For example, Christians fundamentally
disagree with Buddhists when it comes to characteristics of a deity and notions
of life after death. In fact, most
Christians find Buddhism and other faiths “illegitimate” in the sense that
accepting Jesus Christ as Lord and Savior is the only way to receive
forgiveness and enjoy eternal life with God in Heaven. In such instances, what exactly is legitimacy
and for what reasons is it important that we know this?
Perhaps I need to take a step back and see the
church (including
Returning back to a more specific discussion
about
I write this anecdote not to deride the church
congregation for being mostly Asian-American but more to highlight how
peculiarly homogeneous the members of this organization are and how a non-Asian
newcomer might feel in this house of worship.
Of course, this trend is nothing new.
The comment has been made that Sunday mornings are one of the most
segregated times of the week because of race-specific worship
congregations. The problematic issue for
Grace Covenant and the Christian church in general is that no church should be
racially exclusive, and yet, this is the message that is presented by Grace
Covenant, reaffirmed by other churches, and—yes—institutionalized into general
expectations for churches across the board.
It is precisely
small nuances like these that make the church as an organization both exciting
and frustrating. Discussions at a
leadership retreat in the past year touched upon ways
When it comes to Grace Covenant, I am reminded of
William Ouchi’s discussion on clans. He
mentions the normative requirements of reciprocity, legitimate authority, and
common values and beliefs, and the informational requirements of
traditions. The items that strike me as
most applicable are common values and beliefs, for what gathers a church
together but a shared creed?
Also of note is the presence of a flat hierarchy
and family-like dynamics and language; indeed members in the church are brothers and sisters with one Father
in Heaven, constituting one body of
believers that is headed by a readily available pastor. Furthermore, a
significant dependence on trust and cooperation as a means of efficiency is
often emphasized in the church. There is
a cooperation among fellow believers who care for and pray for one another, a
trust from the congregation to the pastor that s/he will speak the message of
God. Rarely do decisions, relationships,
and transactions require formal economic and bureaucratic analysis. Instead, members are invited to contribute
and serve the organization in the name of a common faith and in the interest of
the entire church as a whole.
For this reason, the community of churchgoers at
Grace Covenant tends to be an intimate and tight-knit group—both a good and bad
thing. A good thing in that members are
closely attached to the organization’s goals and that members find cooperative
work enjoyable and beneficial, but a bad thing in that those who are more
involved or more familiar with the organization and its members are viewed as
composing an exclusive inner circle. In
my experiences with
I can see very vividly why it is difficult to
maintain intimate relationships with other members of the church if one, say,
only attends on Sunday for worship service and leaves right after. On the other hand, for those who attend
“religiously”—going to the Wednesday night prayer meeting and Friday night Bible
study, as well a men’s lunch every Monday and early morning prayer every
Thursday, and don’t forget the bowling and potluck social on Saturday afternoon
and if you want you can come over to my place and we can make chicken
cacciatore together for the potluck—church easily becomes the place where
social relationships form and flourish.
In fact, church is the sole
social environment for some members and these relationships not only build
commitment with each other but also build commitment towards the church and the
church’s foundational goals.
As I stated at the beginning of this entry,
church was home to some of the best people and moments of my life, and I can
now see this dynamic through an organizational lens that helps to make sense
why the church does what it does and how the church has been such an influence
on me. With such clan-like features that
are meant to be personal and intimate, no wonder I still feel bad when I
occasionally miss out on worship service Sunday morning. But to return to an inquiry at the beginning
of this entry, I see more clearly why the church is organized the way it
is. I feel that the church is not
organized the way it is because it must aspire to some ideal form of organization,
but that the church is organized the way it is because of the nature of what
intangible issues (faith, hope, prayer, evangelism) it must deal with. Grace Covenant continues to suffer in ways
that—in some ways—make it a poorly-organized group of individuals. For example, while there is trust and
cooperation, organization loyalty and internal cohesion, so there are relaxed
standards and complacent feelings that manifest themselves in unmet deadlines,
overlooked responsibilities, and shuffled priorities. It would be easy to see inefficiencies in
Grace Covenant and in many other churches for that matter, and managers could
spend days numbering the church’s organizational woes. Then again, maybe we just need to sit back
and agree with a popular Christian bumper sticker: christians
aren’t perfect, just forgiven.
entry
on course
I am tempted to say, “No, nothing at all,” in
response to the prompt’s question, “Do the readings and lectures help you
understand anything?” But I know that’s
just not true, though it might have been cute.
I think one theme over the course of the semester
that has persistently caught my attention and interest is that of the
profit-motive and of self-interest, and how these factors play into
organizational behavior and structure… I
guess you could say the very sociological and human components of the entire
discussion about organizations. Now I
know this is broad, but I’ll try to limit it to a discussion on readings and
lectures that have pertained mostly with taxonomy and the difference between
the public and private sectors.
It seems to make perfect sense when we discuss
how the public sector is most suitable to address regulation, redistribution of
wealth, and the provision of public goods.
Inherent in each of these is the strangely sad admission that human
beings are a selfish people. I say “strangely
sad” because, although we view selfishness as something undesirable,
selfishness is something so pervasive and real that it has become accepted and
affects things like organizational theories of the public and private sector.
There is a hint of shame in considering free riding
a better option than forking over money for a provision of some good or service. Just this past weekend in
When Hal Rainey discusses public goods and free
riders in “What Makes Public Organizations So Distinctive: Reexamining Common Views,” he prefaces with
the recognition that markets “have a limited capacity to handle certain types
of problems, for which government action is required” (23). And why are markets incompetent in certain
cases? The answer is profits, which
translates loosely—in my book—into selfishness.
The idea of a government needing to intervene
because markets and people are directed by the profit motive is something I
have thought little about. It does make
sense, though, and it makes me appreciate the government more for why it does
exist and what it does to “govern” society.
Professor Harrington in a lecture one day mentioned how thankful the
American people must be to have a powerful government that is capable of responding
as it has to the terrorist attacks of
A question that comes to my mind is why I feel it
so easy to label the private sector as self-seeking and the public sector as
not. And although this distinction seems
overly bare and clear cut as to be valid, I feel that our readings and my
experiences testify to the same truth.
The lecture on Useem touched upon the power wielded by large
corporations and their respective networks, and I am somewhat fearful to think
that such enormous influence lies in the hands of people who just want to make
money. While we have admitted that
private firms are out there to make money, things begin to get a bit hairy when
the private sector begins to invade the public sector and pressures the
government (through financial resources, favors, etc.) to make polices that favor some private firm
or corporation. It’s scary to think that
private firms can control the mass media, a hugely influential form of
communication that feeds into millions of homes everyday. The general fear is one of corruption, which
isn’t new but whose unending familiarity is hardly reassuring.
This is why a discussion on public-private
hybrids proves a bit perplexing for me. As
I read David Osborne and Ted Gaebler (1992) I felt overwhelmed by the
possibilities of public-private hybridization.
Though it seemed natural to want the private with the private and the
public with the private, Osborne and Gaebler present several case studies of
the public and private sector working together to make things more efficient
and, hence, more beneficial to society.
I was reprimanded in the statement, “Those who still believe government
and business should separate tend to oppose these innovations, whether or not
they work. But the world has changed too
much to allow an outdated-mind set to
stifle us in this way” (43, italics added).
Yes—I had to tell myself—private firms are capable of good, they can
be selfless. But is this really the
case?
Whatever the case is, the fact remains that
private sector elements can benefit and enhance public enterprises. Whether or not these joint ventures represent
more an emphasis on self interests or on society’s interests is less an enigma
when we consider how business practices have helped projects like economic
development and traffic reduction (as cited by Osborne and Gaebler). A problem arises when we have someone like
Marc Bendick (1984) conclude that “the most disappointing finding that emerges
from this review of recent experience with harnessing the private sector to
solve social problems is the prevalence of unsubstantiated claims” (165). So then, what are the substantiated claims?
Returning back to the opening issues of the
profit-motive and self-interest, I want to conclude with some thoughts and
questions that have been forming in my mind.
I understand that the private sector is inherently focused on
self-interest; that is, how can we as a
firm make more money, gain more power, improve our reputation, etc.? I see the public sector contrasting to the
private sector in that its main focus is not making profits but providing a
common good or orchestrating a service that goes neglected by private
firms. I understand that private firms
can help the public sector in becoming more efficient and therefore more
effective, because private firms capitalize on efficiency.
So what’s the problem? I’m not sure.
It’s something along the lines of understanding the reasons but feeling
weird about them. Maybe I just need more
time to digest the ideas of hybridization.
Related issues might shed some light;
earlier in the semester we discussed different historical trends, and we
talked about a time when human relations was en vogue. At last it seemed people’s personal needs and
cares were being considered, and no longer were people simple machines working
detached from their normal human self.
But, when managers begin to focus on things like, “Well, we need to make
them feel more at home by inviting them to company dinners,” I find it hard to
see how managers would do that without the profit-motive still in mind. Ultimately, the reason why people’s needs and
cares are being considered is not one of authentic altruism and goodness; rather, the end goal is increased efficiency,
increased productivity, and thus more profits.
Again, I understand the reasons but I feel weird about them. Perhaps this is an oversimplified argument
but the same kinds of dynamics, I feel, are present when considering the
hybridization of the public and private sector.
I may need to consider this issue more in-depth
to come to a more comfortable understanding of the forces involved with the
profit-motive and self-interest, but these are just a sampling of my thoughts
from lectures and readings we’ve had. I’m
sure that as the class progresses and with more study I will more fully
understand how these forces play out particularly in the taxonomy of the
private and public.
entry
on a newspaper article | this entry is based on the
government (specifically, the two houses of congress) and also includes
discussion on private passenger-screening companies. the newspaper
The organization detailed in this article is the
House and Senate, or more generally, the government sector.
An article from the
As I first skimmed the article, I was reminded of
an earlier New York Times article from class entitled “Passenger-Screening
Companies Lobby for Expanded Role.”
Discussions relevant in that October 11, 2001 article are relevant to
this article as well; thoughts about how
passenger-screening companies were organizations formed out of historical
necessity (a la Stinchcombe) and about how having the airlines responsible for
passenger-screening measures is an ill-conceived arrangement fueled by keeping
profits maximized and—consequently—security minimized.
This latter issue touches on the role of the
private sector and its inherent profit-seeking motive (addressed in yesterday’s
notebook entry). The October 11 article
states, “Because it falls upon the airlines to hire screening contractors and
pay them, contracts typically go to the lowest bidder.” The result is a workforce of
passenger-screeners that is minimally paid and thus feels that its work is
hardly important. Especially in light of
the recent terrorist attacks of September 11, the government realizes that this
can no longer be the case. The economics
of the business are “flawed,” and “the federal government [needs] to come into
the picture to drop the airlines out of the equation.”
The November 14 article feels like a direct
response to these new pressures, but I think about how the new measures fit in
the organizational taxonomy of public and private. The October 11 article mentioned that the
Senate felt strongly about a federal takeover of airport security, “on the
ground that only the presence of government security personnel will restore
public confidence.” Essentially, this
means that airport screening firms like Securitas, ICTS International, and AHL
would now be contracted under the public sector (the government) instead of the
private sector (the airlines).
This sounds like a form of hybridization more than
a total public takeover of the private sector, because the November 14 article
states that federal employees would supervise the screening, even if it was
done by private contractors or law enforcement officers.” What I don’t seem to comprehend fully well is
how efficient federal employees would be in comparison to those employees hired
by private firms. Clearly,
passenger-screening companies would be much more competent and experienced than
the federal government when it comes to airport security, and the October 11
article opened with the lobbying of those companies for an expanded role
because “they are the only ones who know how to do it right.”
Unfortunately, the November 14 article is
incomplete in describing exactly what a federal takeover of aviation security
would look like. Though the article
mentions that all screening personnel at 31 airports would all be federal
employees under the new proposal, there is little indication about how well
these employees would work in relation to employees of private
passenger-screening companies. What will
happen to these private companies should this proposal pass and federal
employees begin to fill the shoes of private company employees? Is there firm conviction that increasing the
role of the government in the issue of aviation security will substantially
increase (revive?) the public’s faith in the air industry?
The exact degree of hybridization—if it may be
called hybridization under this new proposal—is uncertain in the November 14
article, and this ambiguity gives rise to a concern over efficiency. First, as touched on previously, how
efficient will the government really be?
I recall here a tidbit from the “Why the Public Sector Is Not
Business By Other Means” handout in class that states that less exposure to
market means there will be less incentive to reduce costs or increase
efficiency, but that—despite an ill reputation—public agencies are actually
more efficient than generally believed.
Because of September 11th, I’m sure federal takeover of aviation
security would enhance the quality of passenger-screening services in airports
nationwide. But what happens when the
public agenda shifts once again because of new concerns and new crises? How will funding—and thus, quality—fluctuate
with time and the direction of governmental priority? And can we be guaranteed of a persistently
reliable service several years down the road?
The answer should be yes, considering another
point from the handout that distinguishes the public sector from the private sector
that states, “It’s hard for public sector institutions to fail, and we want
it that way in order to assure social and political stability.” This stability is the same stability that the
Senate was shooting for in its support for a federal takeover of airport
security. As John D. Rockefeller IV
stated in the October 11 article, “It’s the job of the
An interesting thing about the organization of
the government (the houses of Congress) in this article is that it suffers both
from responding to public concerns after a crisis and finding itself in
truly limited capacity to fully address all the public issues that vie for
attention, resulting in slow processes that must trickle through layers of
bureaucracy before policies are actually in effect. Because the entire public interest is at
stake as a result of September 11th, and since the federal
government is dealing with organizations not within its own public sector but
in the private sector, things are undoubtedly complicated. Indeed, the November 14 article confirms the
immediacy necessitated by September 11 and now Monday’s crash of American
Airlines Flight 587.
One last thing I would like to consider is the
institutional pressure for the government to look legitimate and responsive to
the public’s concern. With Monday’s
crash of American Airlines Flight 587, there is a heightened anxiety with air
travel and if the government does not respond somehow, it may risk appearing
weak and irresponsible. One senator commented,
“Congress had to pass legislation quickly to alleviate ‘a crisis of public
confidence in the aviation industry.’”
Can this organization really accomplish that? The general sentiments seems to be, “It
better.”
entry
on organizations in art or entertainment | this entry is
about sony pictures entertainment, a company under the sony corporation of
america that works in audio, video, communications, and information
technologies.
Motion pictures are only a little over 100 years
old. French brothers Auguste and Louis
Lumiere, building on Thomas Edison’s work, had their first screening of a
motion picture to the general public in December 1895. Today, the motion picture industry has grown
exponentially, and much of the arts and entertainment have relied and benefited
from the film industry.
In this entry I want to consider Sony Pictures
Entertainment, home to familiar movies (like Charlie’s Angels and Stuart
Little) and TV shows (like Jeopardy! and Days of Our Lives). First, it is interesting to note how vast a
reach the Sony name has. In reading
about its corporate information, Sony Pictures Entertainment is but one of many
different organizations housed under the Sony name. I’m sure many of us have had at least one item
in our possession with the Sony logo, whether it is a television set,
batteries, Discman, Playstation video game console, personal computer, CD, or
PDA. I start to think about how such
large organizations necessitate the structure of a bureaucracy, and to the best
of my knowledge, Sony—as a private firm—is highly bureaucratized and dependent
on market forces. Indeed, Sony employs
181,800 people worldwide and posted over $58.5 billion in consolidated annual
sales for the 2000-2001 fiscal year ending March 31.
The Sony Corporation, of course, is an
organization that formed because of the developing social technology, another
reference to Stinchcombe. As audio,
video, communications and information technologies were developed and improved
upon, Sony formed to push those technologies and reap a profit from them. Even now, as technologies of the Internet and
of video gaming improve, Sony continues to be an organization that leads if not
contributes to the related industries.
For example, the recent birth of Sony Online Entertainment—an
organization under the Sony Pictures Entertainment structure—was caused by
massive growth in the number of those who utilize the Internet. This new sub-organization now boasts 360,000 online
subscribers who play games on the Sony Online Entertainment website, spending
an average of 20 hours per week and paying Sony a monthly fee. (Notice how Sony reaps a profit from this,
and how individuals are willing to pay in exchange for the entertainment.)
It’s a little confusing to explore Sony Pictures
Entertainment more in-depth because there seems to exist countless layers of
different organizations and affiliations.
For instance, under Sony Pictures Entertainment is the Columbia Tri-Star
Motion Picture Group, which includes Columbia Pictures, Sony Pictures Classics,
and Screen Gems. I rarely thought about
Sony whenever I saw a movie prefaced by the Screen Gems logo (Screen Gems has
distributed movies like Snatch), and yet the two are closely
affiliated.
Worth mentioning here is that the Sony
Corporation of
But just because Sony Pictures Entertainment is a
private firm and therefore finds itself characteristic of the private sector,
it is nonetheless vulnerable to the public’s concerns and institutional
pressures. I recall reading an article
about how motion picture companies like Columbia Tri-Star were pushing back the
premieres of some of their more violent movies as a response to
One last thing to consider is the existence of
networks and other collaborative relationships within the motion picture
industry. The Sony Pictures Post
Production Facilities, under the Digital Studios Division of Sony Pictures
Entertainment, offers its resources to competitors such as The Walt Disney
Company, DreamWorks,
I wouldn’t be surprised if the major motion
picture companies, including Sony’s, worked together in certain environments or
met every now and then to discuss the future of the motion picture
industry. Especially considering that
new technologies are constantly developed and improved upon, information
transfer must be quick for all to take advantage of them. One reason why networks are important is that
they are the locus of innovation due to quick information transfer and
flexibility amidst uncertain changes and situations. Networks also provide a more conducive
environment to experimentation and exploration, and resource-dependency
concerns are alleviated with the provision of a wider variety of resources. These perks are helpful for anything
involving technology.
I think it is most intriguing for me to see the
overwhelming size of the Sony Corporation;
of its enormous power in the entertainment industries of film, video,
music, and video gaming. It will be
interesting to see how Sony expands, should it choose to. Its stake in the video gaming sphere was only
a recent one. Their Playstation video
game console was introduced in the face of Nintendo’s systems and has become a
popular alternative. The same thing is
happening with Microsoft’s Xbox, another video game console that rivals both
Sony’s and Nintendo’s stake in the video game market. As more organizations (firms) enter the
market, competition will promise to be fierce, and quality will improve as
prices will (hopefully) lower. Whatever
the case, one thing seems to be sure:
The Sony name is here to stay, and it will remain one of the most
powerful organizations in the entertainment industry.